2024-05-17 14:56:26

Genesys Cloud

Get the easy, all-in-one contact center solution


  • Company Name : Genesys



  • About Solution :

    Power deeply connected, meaningful experiences

    Imagine a new world where contact centers run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day.

    The Genesys CloudTM solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

     

    Satisfied customers

    Create fluid customer conversations across digital and voice channels. Predict and understand customer issues before they escalate — or before they even happen.

     

    Happier employees

    Make it easy for agents to resolve issues fast with an intuitive interface. Empower employees to find solutions together with collaboration tools that let them talk, video, chat and search.

     

    Better business outcomes

    Seamlessly integrate with Salesforce and other CRM tools to add context to customer journeys. Reduce costs, boost sales and automate routine tasks with Genesys AI.

  1. Feature 1 : Equip your customers to resolve issues faster with speech-enabled IVR. Natural Language Understanding (NLU) lets your customers interact with your system in a way that feels completely natural.
  2. Feature 2 : Integrate email into your consistent omnichannel experience. Set up appropriate auto-responses and route email to the right agent group based on content analysis.
  3. Feature 3 : Leverage your preferred local or cloud carrier with the Genesys Cloud solution. You can maintain an existing relationship with your carrier or establish a new one. Choose the best telephony infrastructure to fit your needs.
  4. Feature 4 : Inbound voice uses your company’s defined business priorities to segment and rank interactions. This enhances your ability to meet your SLAs for all voice interactions — without creating complex routing strategies or adding resources.
  5. Feature 5 : Ensure the continuity of your customer service operations with agent and group voicemail. Receive email notifications for new messages, configure your own greetings and get multi-language support.
  1. USP 1 : If your contact center is busy, use IVR to offer an option for callback while allowing callers to keep their positions in the queue. Scheduling immediate or delayed callbacks eliminates the need for customers to wait on hold to speak with an agent — and that increases customer satisfaction. Learn m
  2. USP 2 : Unite real-time and historical data. Organize and search by customer or interaction, and gain clarity with customized and consistent reporting that gives you true insight into your data.
  3. USP 3 : Up-to-the-second analytics and real-time dashboards provide the information you need to manage your contact center across multiple teams and channels. Customize dashboards to match your unique needs and help you respond in the moment.
  1. Price 1 : 75-Monthly
  2. Price 2 : 110-Monthly
  3. Price 3 : 140-Monthly
  1. Feedback 1 : Genesys Pure Cloud
  2. Feedback 2 : A Cloud like no other
  3. Feedback 3 : It proves its value in pandemic of COVID-19
  1. Story 1 : We want every student to feel their learning experience has been personally designed for them. Genesys Cloud gives us the perfect platform to do that. Adam DavisVice PresidentContact Center Operations Western Governors University View story
  2. Story 2 : With Genesys Cloud, we have a robust customer experience platform with all the features needed to raise the bar on the service we provide to members. Aarde CosseboomDirector of GMS Technology, Analytics, and ProductTechStyle Fashion Group
  3. Story 3 : We’re able to simply switch on new capabilities when required… Genesys Cloud has changed the game for us, constantly bringing new functionality. Jason LockHead of Contact CentersWestpac NZ

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